Get your users to tell you what they really want

We're building a site that we want people to love using, so we want as much feedback on it as we can get. From the get-go, we've had a big red UserVoice 'Feedback' button on the lefthand site of every page. But only a tiny proportion of our users ever suggested, voted or commented on an idea.

I'd say we're getting at least 5 times as many suggestions as we were.

On the downside, we don't have a nice communal forum any more that allows people to vote or comment on one another's ideas - we might do something about that in the future.

Here's what I wish UserVoice would do:

[1] We compared UserVoice and GetSatisfaction pretty closely, and they both hike the prices if you want to be able to transfer login status across. In fact, GetSatisfaction didn't (at least at the time) allow anonymous suggestions, which felt like a huge barrier to entry to new submissions - this was what convinced me to try UserVoice in the first place.

[2] Hmm - perhaps this should be a command, e.g. 'Tell us what we can do to improve things'?





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